Log in without the 2-factor authentication (2FA) device

If you don't have your 2FA device, you can log in to your Sage account using a recovery code.

Log in using a recovery code

A recovery code was sent to you when you first set up 2FA.

Note: The code is 24 digits, containing a mix of letters and numbers, for example:

VNDS - 79KB - 7JAJ - QNKA - F5F7 - YUPX.

  1. When prompted to enter your 2FA code, click the link for Use recovery code.
  2. Enter your recovery code when prompted.

Note: You can only use your recovery code once. We'll send you a new account recovery code after you use it.

Next steps

If you no longer have access to the device, or you've lost your recovery code, please contact us for help logging in.