Pop-ups blocked when printing

If you print reports you need to make sure that pop-ups aren’t blocked by your internet browser. This can apply to all reports including your invoices, credit notes, quotes and payslips.

If you prefer to keep your pop-up blocker turned on for added security, you can leave it on but configure it to allow pop-ups from Sage.

For more information about how to allow pop-ups in Internet Explorer, Chrome and Mozilla Firefox, please see the relevant sections below. If you’re using any other internet browser, please refer to your browser help system.

Internet Explorer

  1. On the menu bar, click Tools.
If Tools isn’t available, press the Alt button on your keyboard to display the Internet Explorer menu bar. Then repeat step 1.
  1. Click Internet Options, then click the Privacy tab.
  2. Under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box then select OK.
  1. In the Address of website to allow box, type https://pre-accounts-extra.sageone.com
  2. Click Add, then click Close and OK.

The next time you try to print a report, it opens in a new tab and you can print it as normal.

Google Chrome

  1. Click the menu icon, then click Settings.
  2. Click Show advanced settings.
  3. Under Privacy, click Content settings.
  4. Under Pop-ups, click Manage exceptions
  5. Under Hostname pattern, type https://pre-accounts-extra.sageone.com
  6. Under Behaviour, click Allow.
  7. Click Finished then click Finished again.

The next time you select to print a report, it opens in a new window and you can print it as normal.

Mozilla Firefox

  1. On the menu bar, click Tools.
If Tools isn’t available, press the Alt button on your keyboard to display the Mozilla Firefox menu bar. Then repeat step 1.
  1. Click Options, then click the Contents tab.

Under Pop-ups, click Exceptions.

If Exceptions isn’t available, pop-ups are already enabled from all websites.

In the Address of website box, type in https://pre-accounts-extra.sageone.com

  1. Click Allow, then click Save Changes.

The next time you select to print a report, it opens in a new tab and you can print it as normal.

Safari

  1. On the menu bar, click Safari.
  2. Click Preferences, then click the Security tab.
  3. Under Web Content, clear the Block pop-up windows check box.
It’s not possible to configure exceptions for pop-up windows on Safari. You can either switch it on or off.