Troubleshoot error messages

The following are examples of generic error messages that can occur for a variety of reasons.

• Error: "Please contact our support team by email at or give us a call at..."
• Error while logging in: "Failed to authenticate with SSO" at the bottom of the screen.
• Error: "Something went wrong while signing in."
• URL shows …blocked

To resolve the error, try the following:

• Click Continue and try logging in again.
• Verify that your username and password are correct.
• If you use or linked your Google Account, try the blue Google ID button to log in.
• Clear your browser history and cookies.
• You may be using an old login link.
• If your account was locked when trying to change your password, wait 30 minutes and try again or contact Support.
• Your account is locked. Contact Support.
• If none of these apply to you, contact Support.