Customising sales documents

  • Add your business logo to documents such as sales invoices.

  • Choose a template for your documents.

Customised invoices help you present a professional image in keeping with your brand to your customers. For example, you may wish to choose a template that matches your brand colours, or add a business or association logo. You can make these changes and change the labels and headings used on invoices or the text of the emails sent to customers from Settings or when creating a sales invoice.

Any changes you make will only apply to new documents. Existing documents are updated only if you edit them.

Templates and logos

Select More, Settings then Templates and Logos.


To see which template is currently being used and the other templates that are available. A selection of templates are provided to suit both service and product-based businesses. If you've been with us for a while, you may find your template is from our older selection in the Can't find your template? section.


Select Add a logo and then browse to the image file you want to use or drag and drop it on Add a logo.

Logos must meet certain requirements to make sure they don't appear stretched, blurry, or pixelated on your invoice:

  • The file format must be a JPG, PNG or GIF.

  • Business logos should be a maximum of 280 pixels wide by 200 pixels high.

  • Association logos should be a maximum of 180 pixels wide by 200 pixels high.

Once uploaded, reposition the image as needed within the preview area. Use the Plus and Minus buttons to zoom in or out on the image or Reset the image to start over.

Document preferences

Select More, Settings then Document Preferences.

The Document preferences page allows you to change what things are called to best suit your business.

This page is also where you can edit the footer details that are included on your document. You can include up to three columns' worth of information.

There are also options to include your standard terms and conditions and any notes (such as bank payment details). These can easily be changed on a per invoice basis when you create your invoice.

Document emails

Select More, Settings then Document Emails.

The Document emails page is where you can change the default text sent when you email an invoice, statement or other document. This standard text is pre-populated when you create your sales invoice but you can easily customise it before sending the email to a customer.

This page also changes the reply address for any emails you send, whether you want to receive a copy, and whether you want to attach a PDF version of your document to your email.

Previewing an invoice

Select Preview on the Templates and Logos page or the Document Preferences page to see the effects of your changes. This will open a full-screen preview of a sales invoice.

Creating a sales invoice

If you are creating a sales invoice, you can use the Customise menu at the bottom of the New Sales Invoice page to jump to customisation settings. This saves you time when trying to customise invoices for your business.

customise menu