Change your email address

With a Sage account, you will access most of your products and services using the same email address and password.

Your email address will update automatically for most Sage products and services.


Some cloud-connected services such as Remote Data Access (RDA) will not automatically update and must be manually updated.

  1. Select My Profile from the drop-down menu in the upper right-hand corner.

my profile option location

  1. Select Change your details.

change details button location

  1. Select the Change your Sage account details link to open the Sage Account Management page (opens in a new tab).

change details link location

  1. Log in to Sage Account Management and then select Email address.

account management options

  1. Enter your current email address and password and then select Log in.

    sign in with email

  2. Enter and confirm your new email address and then select Continue.

    new credentials

  3. We'll send a verification code to your new email address. Enter the code and then select Continue.

    If you can't find the verification email, check your spam or junk email folders.

    verify email address

  4. Log in again using your new email address and password.

    sign in again

  5. A success message shows to confirm the change.

    confirmation message

    Some products use your email address to link to other services. It can take a few days for email address to change everywhere.

    Did not receive the verification email

    Select the Didn't get a code? Resend code link to resend the code.

    If you still haven't received the email, it could be because:

    • Emails can take up to 20 minutes to arrive.
    • It was received but automatically moved to your deleted items, spam, or junk folder.
    • You've used the wrong email address or made a typo.