Set up defaults for your email messages

Save time and set up defaults for your email messages for documents you email from Accounting, such as invoices, credit notes, quotes, estimates, statements, and remittance advice .

  • Instead of entering the email message to every time you email a document, set up a default message for each type of document.
  • Change the address replies are sent to.
  • Choose to always attach the document as PDF.

Change the 'reply' email address

When you email documents they are sent from [email protected]

If someone replies to this email, it's automatically sent to the email address registered on your account.

If you want the replies to go to a different email address, change it here. You might have a generic sales email address or something similar. When you update your 'reply' email address, this also updates the email address that is shown on invoices you create.

  1. From Settings, then Business Settings, select Document Emails.
  2. In the Email Reply Address section, select Change. This shows the email address we're currently using for replies.
  3. Add the email address you want to use and click Continue.
  1. Check your inbox for an email with a verification code. Enter the code and choose Verify.
  2. If it's wrong email address, just choose Reset to start again.

Send documents from your own email account

You can't change the no reply address; [email protected].

To send from your own email account instead:

  • Export the invoice to PDF and save the file locally to your PC or mobile device.
  • Attach your file to an email to send from your email account.

Set up a default email message

  1. From Settings, then Business Settings, choose Document Emails.
  2. Scroll to the bottom of the page.
  3. Select the document type from the left panel.
  4. Enter the message. The character count will show how much you can write.
  5. Click Save.

You can also update the message when you send individual documents.

Send copies to yourself

If you want to receive a copy of the emails you send out, just choose Yes Always send a copy to .... This just sets this option by default when sending emails.

Attach document as PDFs

If you usually want to attach your documents to the email as a PDF, choose Yes - Always attach the document as a PDF. This just sets this option by default when sending emails.

All documents are sent as a link which opens in a browser.

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Add attachments to documents