Delete a customer receipt

This explains how delete customer receipts.

Cash Basis scheme

You cannot delete a receipt that is included on a submitted VAT return. Instead create a reverse transaction to clear the value from the bank account, customer accounts and VAT return.

How this works

Once deleted

  • The deleted transaction shows in the audit trail with a line through.

  • Any invoices the receipt was allocated too, now show as unpaid.

  • The balance on the customer account updates.

  • The bank account balance updates.

Reconciled receipts

These are paymentsreceiptstransactions included on a bank reconciliation. On your bank activity, they have a tick in the reconciled column. When you delete a reconciled receipt

  • The receipt shows on your bank reconciliation with a Removed from reconciliation label in the Corrected Transaction column.

  • The Starting Balance of your next bank reconciliation updates.

    The Starting Balance is always the total value of all reconciled transactions, up to the statement date. Deleted transactions are not included in this balance.

Delete the receipt

  1. From Banking, select the relevant bank account.
  2. From the Activity tab, select the tick box to the left the transactions you want to delete.

    A toolbar now appears above the list.

  3. From the toolbar, select the Delete icon.

Reverse a receipt

Do this when you use Cash Basis scheme, and the is included on a submitted VAT return.

This clears the value from your account, bank account and updates the VAT return. Enter a new with the correct details.

If you have not yet sent the VAT return to the Revenue, just delete the draft VAT return. Then you can edit the as normal.

Unallocate the

Before you reverse the , make sure you remove the link to any invoices it is paying.

The invoices are now outstanding ready to allocate to another where required.

The is now outstanding ready to allocate to the refund.

  1. Open the from the Bank Activity.

  2. Clear the tick box from all the invoices allocated to the .

  3. Choose Save and select Yes to save as a Payment on Account. This takes you back to the Bank Activity.

Next create refund to reverse the .

Create a refund with the same details as the

The refund is the opposite transaction to a , so the two transactions cancel each other out. Allocate them to each other so you know you used the refund to reverse the .

  1. Select New Entry, then .
  2. Select Refund.
  3. Enter the , bank account, payment method, date and amount. This must be the same details as the original .
  4. As the original is now outstanding so you can allocate it to the refund. Select the check box next to the original .

    This makes sure you can track when you have made corrections.

  5. Save the refund.

The refund updates your bank balance, cancelling out the . The refund reports on the next VAT return, cancelling out the value of the .

Next create a new with the correct bank account, date, amount or .

Enter a new with correct details

If required, create a new with the correct date, amount, bank account or .

  1. From Banking, open the relevant bank account.
  2. Select New Entry, then .
  3. Select the tab. Enter the details of the new .
  4. Select the check box next to the invoices the new is paying, if required.

  5. Save the .

The new and the refund report on your next VAT return.

The refund and the new show in the bank activity.

The refund and new show on the next bank reconciliation. We recommend that you reconcile the refund and the new straight away. This makes sure the starting balance is correct on the next bank reconciliation.