Duplicate transactions in your bank feed

This explains what to do if your bank feed has imported duplicate transactions. This most commonly occurs when you have two bank feeds and import bank transfers from both accounts.

This may also happen when your something has gone wrong with the bank fee, or when you disconnect and re-connect a bank feed.

Duplicate bank transfers

This is a common problem and happens when you transfer money between bank accounts, then import transactions from both accounts. This could be from a bank feed or import from a bank statement.

For example, if you transfer £100 between bank A and bank B.

Bank A sends details of the transfer via bank feed. In Accounting Start you create a bank transfer transaction from your bank feed. This updates the balance of Bank A (-100) and Bank B (+100).

Bank B also sends details of the transfer transaction. You create this in Accounting Start as well. This duplicates the bank transfer transaction and updates the balance of each bank again Bank B (+100) and Bank A (-100).

Delete duplicate transactions

How you delete these depends on when you notice the duplicate transactions.

Discard duplicate transactions from the bank feed

This is the easiest way to discard these from imported transactions page.

If you can see the duplicated transactions in your bank feed, just discard them without processing

Click the Discard button then click Yes when prompted.

Delete duplicate transactions from the bank activity

If you only spot the duplicate after creating the transaction, then delete it from the Bank Activity.

If you have reconciled the bank account, don't worry. Apart from bank transfers, delete the transactions from your bank activity in the same way. We adjust the starting balance on your next reconciliation by the amount of the deleted transaction.

You cannot delete reconciled bank transfers or any transactions included on a submitted VAT return. You will need to reverse these instead.

To delete a bank transaction

From Banking, select the relevant bank account.
From the Activity tab, select the tick box to the left the transactions you want to delete.

A toolbar now appears above the list.
From the toolbar, select the Delete icon.

Reverse a reconciled bank transfer

You cannot delete a reconciled bank transfer.

You will need to reverse this instead.

Reverse transactions included on a submitted VAT return

You cannot delete a transactions included on a submitted VAT return.

You will need to create a reverse transaction to clear the value from the bank account.