Getting help and support

The Help systems are easy to use and are displayed in the standard Microsoft HTML Help format. This means that if you've used the help systems for other programs, you may already be familiar with how to use the help systems that come with Sage Taxation.

From the Help menu, select Help Topics, then use the navigation tools in the help system to find the help you need.

You can also activate the help system by:

• Using the Help button that is present on most of the forms within Sage Taxation. This will open that program’s help system directly on a topic that covers that particular window.
• Pressing the F1 key will achieve the same result as clicking a Help button.

Find out more about using the help system.

Please have the following information available if you contact Sage Customer Services:

• Your Sage Account Number.
• A brief description of the problem including the exact text of any error message received.
• The name of the Sage Taxation program that you are using (e.g. Personal Tax or Control Centre).
• The version number of the program that you are using. You can obtain this by selecting About... from the Help menu.
• The name of the Windows platform that you are using (e.g. Windows 7, Windows 10)

Resolving your query will be faster if you can also provide the answers to the following questions:

• Is the application being used on a single machine or is it being shared across a network?
• What access rights does the user who is currently selected in the program have?
• What are you doing within the program?
• What is the type of information concerned?
• At what stage in the process are you? For example, has the applicable window just been displayed, is a particular figure in the window being changed, or is the window saving the new details and about to close?