FBI Error Codes
In the event that a return is rejected when submitted via the Internet, an error code will be produced which will indicate the reason for the rejection. Listed below are the error codes you may see along with their definitions. This should help you to identify why your return was rejected.
|
Error Code |
Error Text |
Reason |
Solution |
|
1001 1020-1045 3001 |
The submitted document contained invalid entries for one or more boxes. Correct the fault and re-submit the return. |
In this instance more specific information regarding the error will be available within the Personal Tax warning tab within Current Working Figures. |
If there is no warning information available in Personal Tax then attempt to re-submit the return without making any changes. If the problem persists then please get in touch. |
|
1046 1001 |
Authentication Failure. The supplied user credentials failed validation for the requested service. |
An invalid user name or password has been entered. |
Check user name and password against those supplied by HM Revenue & Customs. If the problem persists then contact HM Revenue & Customs and highlight the problem or obtain a new user name and password. |
|
1103 |
The return you have attempted to poll has been marked for deletion and therefore cannot be retrieved. |
Sage Taxation is attempting to process a document that HM Revenue & Customs has marked for deletion. This error is unlikely to occur, but could potentially appear if a return is filed that does not complete, and is then re-submitted 30 days later. In this instance, at midnight on the 30th day the HM Revenue & Customs server will automatically mark the return for deletion as part of its automatic cleanup process. |
Retry submission after 30 days. |
|
2000 |
The document being transmitted does not exist on the system. |
This is either because the document identification information within the transmitted return is corrupt or in some other way invalid. This error code can also mean that the document has been deleted from the HM Revenue & Customs server by some other process. |
Begin submission for the return again. |
|
2001 |
The document was an invalid size. |
The Return contains information that is outside HM Revenue & Customs defined limits for a box value. Check the return and verify all information entered is accurate. |
Re-submit the document. |
|
2002 |
The document was an invalid size: not enough data was supplied. |
The return is missing vital information. |
Amend the return and re-submit. |
|
2003 |
The server is not available. |
The HM Revenue & Customs server cannot currently be accessed. |
Either: contact HM Revenue & Customs and enquire when the server will be available again; or wait and attempt to resubmit the return(s) again at a later time. |
|
2004 1001 |
If present, the GatewayTest field must be empty or set to 0. |
The software is attempting to submit the return to the HM Revenue & Customs Test Server, rather than the live server. |
Reboot the computer and attempt to re-submit. If the problem persists, please get in touch. |
|
2005
|
The Gateway is not receiving an acknowledgement of your submission within the permitted timescale. |
When transmitting a return the HM Revenue & Customs server imposes time restrictions on how long the calling application (Sage Taxation) has to respond to the servers messages. If a response is not received within a specified amount of time, the HM Revenue & Customs server will terminate the transmission. The main cause of this error is a slow internet connection or some event that interferes with the transmission process and slows it down. |
The HM Revenue & Customs' advice is to re-submit the return. |
|
3000 |
The processing of the document failed. Please re-submit. |
An interference has occurred with the transmission of the document, causing a problem with the messaging system between Sage Taxation and the HM Revenue & Customs server. |
The HM Revenue & Customs' advice is to re-submit the return. |
|
|
'Something unexpected has occurred - FBI session terminated' |
Most new mail servers include a Firewall. This can prevent certain emails from being submitted and received via the mail server. If your mail server has been recently updated, you may find that you are unable to submit returns via FBI (Filing by Internet). |
Ensure your Firewall is able to accept incoming and outgoing .xml suffix. It is important that you seek advice from your network engineer before making any changes to your mail servers or Firewall settings. |