Add and manage contacts
After reading this topic you will know:
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How to add a contact.
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How to use contacts within Client Management.
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How to convert a contact into a client or prospect.
In Client Management:
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Clients are defined as individuals or organisations that you do work for. You can add subscriptions like Sage Accounting to a client. Select the Clients tab to view the client list.
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Contacts are quick references that include basic details like phone numbers and addresses. You cannot add subscriptions to a contact. Select the Contacts tab to view the contact list.
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Prospects are prospective clients that you are looking to do work for. You cannot add subscriptions to a prospect. Select the Prospects tab to view the prospect list.
Using the contact record
With a contact open there are a number of options available.
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Add comments to this contact for other members of your practice to view.
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Build relationships between other contacts and clients.
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Convert a contact into a client or prospect. Remember that a completed contact conversion will move out of the Contact list. It will move to the Client or Prospect list, depending on your selection.
Add a contact
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Select the Contacts tab.
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Select Add contact from the contact list menu.
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Choose a contact type.
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Fill in the necessary fields for your contact. These will differ depending on the contact type you've selected.
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Work through the wizard, selecting Next when you've completed each page.
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Select Save.
Turn a contact into a client or prospect
If you have a contact that you need to do work for, like their bookkeeping or tax affairs, you will need to convert them into a client. This will allow you to add products like Accounting or Personal Tax to them.
You may also have a contact who is a potential client, in this case you can convert them into a prospect.
Once converted, any relationships you've already established with other clients will be retained.
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From the contact list, select the client you want to convert.
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Select Convert contact to client or Convert contact to prospect.
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You'll see a message letting you know what happens next.
Select Convert.
All existing relationships will remain.
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