Heavy load or page load error

What is a heavy load or page load error

A heavy load error happens occasionally when logging in or moving between screens.

As soon as we identify that this is a problem, we work to fix it as quickly as possible.

What to do when you see a heavy load or page load error

We recommend that you

• Wait at least 30 minutes then try to log in again. Occasionally, this may take more than 30 minutes whilst we investigate and resolve the issue.

• Clear your internet browser cache and cookies.

• Try to log in again.

Clear browser cookies and cache

For information on how to clear your cache and cookies from our recommended browsers, select the appropriate link below:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge